Shipping & Returns
We accept Visa, MasterCard via PayPal.
Orders received on business days for in-stock items are normally processed and dispatched within 1 – 3 business days depending on location.
Orders received on weekends or public holidays will be processed on the next business day. If we experience any delays in processing your order we will contact you by email or phone.
Shipping Fees and Delivery Times
Simplicité Skin Care charges $5.00 New Zealand wide for order totals of less than $80.00. Orders of $80.00 and above qualify for free shipping using the Coupon Code: SHIPFREE.
Note: During sale and promotional periods the free shipping threshold can vary. Delivery times are from the shipping date and are approximate. Times quoted are not guaranteed.
We do not ship orders outside New Zealand.
We believe in providing a fair and reasonable returns policy to our customers. The Simplicité Returns Policy applies to all purchases made from the Simplicité New Zealand online store and does not exclude or replace your rights given under the New Zealand Law.
Change of Mind
If you change your mind or ordered the wrong item, simply return the item to us within 30 days and we will gladly offer you a refund or store credit provided that:
- Satisfactory Proof of Purchase is provided; and
- The item is returned to us in its original packaging; and
- Is in a saleable condition (unopened, unused and in the original pristine condition); and
- Is not part of the exclusions list (see below)
It is very unlikely that our products will cause irritation, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and call us to speak to one of our skin therapists.
Please choose carefully as we do not normally offer an exchange or refund on the items listed below unless the item is faulty, significantly different from what was shown or where otherwise required by law;
- Products that have been opened or used
- Gift with purchase items
In the first instance, you must call us to explain the nature of your return. If approved you will be provided with Return Authority Number (RAN) which must be included with the returned item along with Proof of Purchase and send to:
SIMPLICITÉ NEW ZEALAND
[ADDRESS WILL BE PROVIDED TO YOU]
We strongly recommend posting your return item using a trackable service. Simplicité New Zealand will not be held liable if your item is lost or stolen during transit. Upon receipt of a returned item, a Simplicité New Zealand representative will contact you to complete the returns process. Simplicité New Zealand will not reimburse postage costs for returned items unless the item is faulty.